{"id":2771,"date":"2022-10-18T19:45:19","date_gmt":"2022-10-18T19:45:19","guid":{"rendered":"https:\/\/rvcoutdoors.com\/catherines-landing\/?page_id=2771"},"modified":"2024-09-24T02:45:11","modified_gmt":"2024-09-24T06:45:11","slug":"faqs","status":"publish","type":"page","link":"https:\/\/rvcoutdoors.com\/catherines-landing\/faqs\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”3%” bottom_padding=”4%” left_padding_desktop=”10%” constrain_group_2=”yes” right_padding_desktop=”10%” top_padding_tablet=”10%” bottom_padding_tablet=”8%” left_padding_tablet=”0″ constrain_group_4=”yes” right_padding_tablet=”0″ top_padding_phone=”12%” bottom_padding_phone=”10%” left_padding_phone=”0″ constrain_group_6=”yes” right_padding_phone=”0″ text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” advanced_gradient_angle=”0″ overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n

Have questions about your upcoming stay at Catherine’s Landing? We’ve got you covered.<\/strong><\/span> Explore our Frequently Asked Questions to find all the information you need for a seamless and enjoyable experience. If you don’t find what you’re looking for, feel free to reach out to our friendly team for personalized assistance.<\/span><\/p>\n[\/vc_column_text][divider line_type=”No Line” custom_height=”30″][heading]Reservations[\/heading][toggles style=”default” border_radius=”none”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”When is check-in\/check-out?”][vc_column_text]Check-in is at 1PM CST for RV and Tents; and 4PM CST for Cottages and Yurts.
\nCheck-out is at 11AM CST for all guests, regardless of accommodation.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What is your cancellation policy?”][vc_column_text]We offer our “Peace of Mind”<\/a> rate, which, with 72-hours notice prior to your arrival, is fully refundable less and less than a 10% cancellation fee except during holiday periods. In addition, we also offer our “Best Available” rate, which is set in stone with no changes or cancellations. You will be given the option to choose between the two rates at the time of booking.<\/strong>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do you have to pay the deposit in full?”][vc_column_text]Yes, we require deposits be paid in full prior to arrival for long-term stays. For short-term stays, your reservation will be paid in full and we do not require a deposit.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do you offer discounts?”][vc_column_text]We strive to offer a fair price for a premium product, and therefore do not offer discounts. If you are interested in staying for an extended period of time, we offer special rates for these stays.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do you offer monthly rates?”][vc_column_text]Yes, we offer monthly rates. In order to book our Extended Stay rate, please complete a contact form<\/a> on our website, or call us at (501) 262-2550<\/a> any day of the week from 9-5pm CST.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Is there a minimum night stay requirement?”][vc_column_text]Only during holidays, there is a 3-night minimum and all reservations are non-refundable: Memorial Day, 4th of July, Labor Day.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do you offer annual rates?”][vc_column_text]Unfortunately, we do not offer annual rates but if you are planning on staying an extended period of time, we offer special rates for these stays as previously mentioned.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do you sell spaces?”][vc_column_text]We do not sell spaces at the moment.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Why can’t I pick my site? \/ Can I pay to pick my site?”][vc_column_text]In order to provide plenty of space for all of our guests, we do not allow you to select a specific site number. If you have a specific area in mind or if you are traveling with others<\/strong>, please call us at (501) 262-2550<\/a> and we will do our best to accommodate your request.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”How do I request a specific site or area?”][vc_column_text]Please give us a call at (501) 262-2550<\/a> and we will do our best to accommodate your request.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Is it pet friendly? What breeds?”][vc_column_text]Yes, we are a pet-friendly property (dogs and cats only). Please visit our Pet Policy page<\/a> for complete details.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What kind of RV sites do you have?”][vc_column_text]We offer both back-in and pull-through big-rig friendly sites, some offering waterfront or wooded views.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What happens if I am going to arrive at night?”][vc_column_text]Guests who arrive late (after 5pm CST) should report to the small building directly across from the lodge. There they will find a package with their name and site number on it, which includes paperwork (bathroom and WiFi codes),a map and keys.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do you have a pricing sheet on your website?”][vc_column_text]No, we do not. We offer dynamic pricing which updates in real-time. You can reserve a spot online at 24\/7 online<\/a>, or Monday-Friday 9am-4pm CST by calling (501) 262-2550<\/a> .[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do you offer RV storage?”][vc_column_text]No, we do not.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”What is the best cell service in the area?”][vc_column_text]We use AT&T with very little problem. Verizon seems to work as well. Some of the smaller carriers like T Mobile etc. seem to have more trouble from what guests have shared.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Is there an RV age requirement?”][vc_column_text]We’ll make an exception if you can send a photo of your rig beforehand.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can I bring guests during my stay?”][vc_column_text]Yes there will able to visit from off the property we just ask that they get a visitor tag for all visiting vehicles during our office hours of 9AM to 4PM. We would like to mention that ONLY registered guest are allowed to use the amenities such as the splash pad and swimming pool, this is to assure all registered guests paying to be on site are able to have use of them.<\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Are you affiliated with Thousand Trails?”][vc_column_text]Hi! We are not a part of the Thousand Trail\u2019s pass, but if you book directly with RVC we will give you up to<\/u> a\u00a015% discount<\/strong> if you are a member. The discount will depend upon your desired dates, there are certain blackout dates that you cannot use the discount such as holidays.[\/vc_column_text][\/toggle][\/toggles][heading]Accommodations[\/heading][toggles style=”default” border_radius=”none”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Are bed linens included with Cottages and Yurts?”][vc_column_text]Bed linens and towels are included with stays in our Cottages and Yurts, and are not included with tent or RV stays.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can I bring a tent or pop up camper?”][vc_column_text]Yes, we do allow pop-up campers on RV sites as well as the option to set up a tent at the RV site for an additional fee. Call the front desk at 501.420.2122 for more information.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do the RV sites have grills\/picnic tables?”][vc_column_text]Yes, our RV sites come complete with a picnic table, grill and fire pit.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do tent sites have water\/electricity?”][vc_column_text]Yes, our tent sites come complete with a grill, picnic table and fire ring, and are nearby the restroom facilities and do offer electric and water.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Is there a bathroom in the yurt?”][vc_column_text]No, our yurts do not have bathrooms, but they are a short walk from the restroom facilities.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do cottages come with cookware and toiletries?”][vc_column_text]Yes the cottages are fully equipped in the kitchen from cookie sheets, pots and pans to wine glasses and coffee mugs. All you need to bring is clothing, food and a smile!<\/span>[\/vc_column_text][\/toggle][\/toggles][heading]Amenities[\/heading][toggles style=”default” border_radius=”none”][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”When is the pool open?”][vc_column_text]The pool is open from May 1st to September 30th. Weather-permitting, we will open the pool prior to May 1st, and extend past September 30th.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Is the pool heated?”][vc_column_text]No, the pool is not heated at this time.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do you offer boat\/kayak\/golf cart rentals?”][vc_column_text]Yes, we offer boat, kayak, canoe, bike and golf cart rentals. Please complete a contact form here<\/a>, or call us at (501) 262-2550<\/a> any day of the week from 8-5pm CST.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Is there a trolley service nearby?”][vc_column_text]No there is no local trolley stop nearby, but Uber\/Lyft\/Local Taxi services are available.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can I bring my own grill?”][vc_column_text]Yes, you can bring your own grill.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do you sell firewood?”][vc_column_text]Yes, firewood can be purchased for $10.50 per bundle +tax in our retail store, located in the lodge.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do you have a dump station?”][vc_column_text]All of our RV sites include a sewer for dumping.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do you have a propane refill station?”][vc_column_text]Yes, we do have a propane station at the resort that is available during our office hours.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Is Ziplining including with the stay? If not, how much does it cost?”][vc_column_text]Ziplining is provided through AdventureWorks and is not included with your stay, but you do get a 15% discount for being a registered guest<\/strong>. We encourage guests to reserve their spot ahead of time online<\/a>.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can I bring my own golf cart?”][vc_column_text]Yes, guests may bring one golf cart per RV site. We just ask that no one under the age of 18 without a driver’s license drives them on property and that you stay on the paved roads. <\/strong>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do you have paved bike trails?”][vc_column_text]Unfortunately we do not have any bike trails on site but you can bike locally within the National Park and various other trails. You find more details on places you can bike in the following link: https:\/\/www.nps.gov\/hosp\/planyourvisit\/biking.htm<\/a>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Do you have boat storage?”][vc_column_text]We do have storage for RV\u2019s or boats. Please contact us at 501-262-2550<\/a> opt. 2 to check on availability.[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can I dock my boat?”][vc_column_text]We don\u2019t rent the open slips, they are on a first come first served basis. We do have a boat and trailer parking directly across from the dock and that is also first come first served. <\/span>[\/vc_column_text][\/toggle][toggle color=”Default” heading_tag=”default” heading_tag_functionality=”default” title=”Can I rent a kayak if I am not a guest at resort?”][vc_column_text]No we don\u2019t rent to anyone except guests actually staying at the resort.<\/span>[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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