Frequently Asked Questions

Check-in is at 1PM EST for RV and Tents.
Check-out is at 11AM EST for all guests, regardless of accommodation.

We offer our “Peace of Mind” rate, which, with 72-hours notice prior to your arrival is fully refundable and less than a 10% cancellation fee except during holiday periods. In addition, we also offer our “Best Available” rate, which is set in stone with no changes or cancellations. You will be given the option to choose between the two rates at the time of booking.

Yes, we require deposits be paid in full prior to arrival for long-term stays. For short-term stays, your reservation will be paid in full and we do not require a deposit.

We strive to offer a fair price for a premium product, and therefore do not offer discounts. If you are interested in staying for an extended period of time, we offer special rates for these stays.

Yes, we offer several rates that provide great value for our long-term guests!

ANNUAL RATE – Ever consider using your RV as your Mountain Home? Choose a site that we have set aside for you to rent all year and come and go as you please.
SEASONAL RATE – We offer both 3- and 6-month Seasonal Options that are extremely affordable.
MONTHLY RATE – Searching for an affordable place to stay while on a temporary work assignment, a work from anywhere scenario, a lifestyle choice or simply to explore the area? You have found your home away from home!

Please call us at (865) 446-1500 to speak with any of our friendly team members, or submit your information through our request form. We recognize that each situation is unique, and our team can help find the most affordable option that suits your needs.

Only during holidays and car shows, there is a 3-night minimum and all reservations are non-refundable: Memorial Day, 4th of July, Labor Day, Spring and Fall Rod Run.

We do not sell RV Sites or Tent Sites.

Please give us a call at (865) 446-1500 and we will do our best to accommodate your request.

In order to provide plenty of space for all of our guests, we do not allow you to select a specific site number. If you have a specific area in mind, please call us at (865) 446-1500 and we will do our best to accommodate your request.

We do not have buddy sites at our resort. Please call the resort Front Desk directly at 865-446-1500, press 2 to speak with an agent to request to be close to other members of your party. Requests are not guaranteed.

No, we do not. We offer dynamic pricing which updates in real-time. You can reserve a spot online at 24/7 online, or Monday-Friday 9am-5pm EST by calling (865) 446-1500.

Yes, we are a pet-friendly property (dogs and cats only). Please visit our Pet Policy page for complete details.

No, we do not.

We’ll make an exception if you can send a photo of your rig beforehand.

Guests who arrive after 5pm (EST) will find their Arrival Packet located in the Late Arrival Boxes next to the main entrance of the Lodge. A detailed Map, instructions/rules regulations and door/wifi passcodes are located with this packet. There is also a Late Arrival Emergency number located on the packet envelope.

Yes your packet is left in our Late Arrival box to the right of the front doors of the office

Please refer to your Arrival Confirmation Letter for driving directions. It is very important that you read these instructions as many back roads are very dangerous for trailers and large RV’s.

We are not a member park of Thousand Trails, but we are a Destination Campground which means you do not have booking windows or other limitations. If you book directly with RVC and provide us with your Thousand Trails membership number, we can offer a discount on your stay depending on the time of year you book.  Certain blackout dates apply that cannot be used with a discount on your stay such as holidays. Please call for more information.

We offer both back-in and pull-through sites on level concrete pads, some offering waterfront views.

Yes, our RV sites come complete with picnic table, grill, and fire ring at each site.

No, our tent site come complete with a picnic table, grill and fire ring. Non-Potable water is delivered to your site at the time of arrival. A generator may be rented for an additional fee. Please contact the resort front desk to inquire. Restrooms and Showers are located at the main Lodge.

Yes, guests may bring their own grill.

Unfortunately, we do not have a dump station on property.

No. We are sorry, but additional tents or pop up campers are not allowed on the RV sites. One tent per site.

The pool is open from April 1st to October 31st. Weather-permitting, we will open the pool prior to April 1st. The Outdoor Hot Tub is open year-round.

Yes, the pool is heated.

Yes, we offer golf cart rentals for $60 per day. Guests are also welcome to bring their own (limit one per RV site).

There is a Trolley Stop located at the Apple Barn (approximately 15 minute walk).

Yes, firewood can be purchased in our retail store, located in the lodge. Outside Firewood is NOT permitted due to USDA Regulations.

Yes, guests may fish and kayak in the river that runs alongside our property. A valid Tennessee Department of Wildlife fishing license is required for ages 13 and older. These can be purchased online and from various retailers around town.

We have seen a good bit of trout and bass

We do allow Side x Side’s but not 4 wheelers. Tennessee requires that they are street legal to drive on the roads outside of the resort. There are a lot of trails as a lot of people take side x sides to the National Park since it has so much to offer but most of those are paved/gravel roads.